Faq

Delivery

  • What is the status of my order?

    We always try to ship orders as soon as possible. Orders are generally shipped one business day after they are placed. We will send you an email with a payment summary and return form the night your parcel is shipped. You will also receive an email from our courier service, so you will be able to track your parcel.Once we have transferred the parcel to our courier, delivery is generally made the following business day. 
    If you have any further questions about the status of your order, do not hesitate to contact our customer service. We will try to respond to your questions within 24 hours, but please make sure to mention your order number.

  • Shipping options and international shipments

    Standard delivery is to Belgium and the Netherlands. We currently offer free delivery.

  • Information about lead times and delivery

    Fred & Ginger always tries to ship your orders as soon as possible. Orders are generally shipped one business day after they are placed. Please take into account that orders may take a little longer to process at peak times (sales, major promotions). Note that due to stock inventory, shipments are suspended for few days. All orders will be processed when received but the shipping will be done later than usual on Thursday 29th September 2017 at the earliest.


    We will send you an email with a payment summary and return form the night your parcel is shipped. You will also receive an email from our courier service GLS, so you will be able to track your parcel. This email will also give you an indication of the planned delivery date. GLS’ email will also allow you to:

    • Change your delivery address
    • Choose a different delivery date
    • Have your parcel delivered to a GLS pickup point
    • Have your entire parcel returned without a first delivery
    • Have your parcel delivered elsewhere without a signed delivery receipt. Please note that in this case we are no longer responsible for the correct delivery of your parcel.

    You will always have to sign for the parcel’s delivery, so make sure someone is present at the provided address. If nobody is present, GLS will try to deliver the parcel to a neighbour.